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- FAQs

Questions & answers

Product, billing, and usage basics. Everything else is covered in the docs.

Questions about routr.cloud?

- Product

A unified gateway for AI models behind one account, one key, and one credit balance. The API is OpenAI- and Anthropic-compatible, so the SDKs and coding tools you already use keep working unchanged.

- Billing & credits

Each request settles in credits after it completes: input at the model rate, cached input at a discounted fraction, and output at a weighted multiple, all model-specific. Failed requests are not charged.

You buy credit packs and spend from a single balance. A full pack is 100,000,000 credits for Rp30.000, with smaller starter amounts from Rp5.000. There is no subscription: top up only when you need more.

Credits follow your API key, and keys carry an expiry date. Contact the team to extend a key before it lapses. You can check your key's validity from the workspace.

If a request fails before it can be delivered, it is not charged. You only pay for what the gateway actually settles.

- Models & API

Claude, GPT, GLM, Kimi, DeepSeek, MiniMax, and more behind one endpoint. The live catalog and per-model rates are on the Models page.

Requests-per-minute and concurrency limits are account-wide and shared across your keys. Extra keys do not multiply your capacity.

- Migration & security

If you are moving from ngawi-proxy, your sk-user- key and balance carry over 1:1. See the migration guide for the two-line change.

No. Supplier keys and routing stay behind the gateway. Your requests are forwarded to the model provider to produce a response, nothing more.

Still curious?

Reach the team on Telegram or send an email.